Operationally experienced FM Consultant in Facilities Technical maintenance

WHO CAN BENEFIT FROM ENHANCING FACILITIES TECHNICAL MAINTENANCE ?

Large Commercial Building Owners & Property Managers
Facility Management Service Providers

The Story of Bourne FM Consulting LLC

Our Beginnings

Bourne FM Consulting LLC was founded in 2020 by an industry veteran who saw a need for innovative Facilities Technical Maintenance management troubleshooting solutions in the industry. Since then, we have performed performance analysis and led change for some of the biggest names in the Facilities Management industry.

Problem Solving

Need help troubleshooting Facilities Management Operations?

Want to understand the performance of your strategic outsourced provider with data driven findings?

Need a short term facilities management resource to support a change management activity?

Need to audit your FM teams adherence to Quality Management Systems?

Need customized Playbooks or SOPs (Standard Operating procedures) on how to manage facilities technical maintenance services

Training for FM professionals in the 5 E's of Operations Performance Management

Benchmarking of operations performance against industry best practices

SCOPES OF WORK PERFORMED - PEOPLE PROCESS TECHNOLOGY

Operational Performance Assessments - Carrying out operational performance assessments, gap analysis and recommendations on Technical Services teams (both client side and supplier partners).
Short term contract management support - Providing consultancy support during strategic outsourcing transitions and acting in key FM or Technical Services Director roles.
Facilities Audits - Carrying out operational performance assessments, gap analysis and recommendations on Technical Services teams (both client side and strategic supplier partners). Utilizing either ISO 9002 standards or Customer QMS (Quality Management System).
Performance Gap Analysis - Performing gap analysis to identify gaps to industry best practice with prioritization / risk assessment and recommendations to bridge the gaps to be prepared and delivered to customers.
Organizational & Process Assessments - Carrying out deep dives into existing structure and processes against industry best practices for all aspects of the work done by the vendor partners, including management routines, providing direction and guidance, supporting through alignment with other parts of Customer requirements, SLA establishment, KPI reviews and based on the findings of the assessment. The work assessed can cover all aspects of engineering services including but not limited to maintenance, capital planning input, project support, remote monitoring operations and lab support.
Customized Playbook’s - Written documentation describing a consultants recommended approach to managing facilities technical maintenance services with optimized KPIs (Key Performance Indicators) relevant to the client business.
BMS Operations - Undertaking a deep dive into the BMS (Building Management System) Remote Monitoring Operations people, processes and technology. Understand and document the performance level that is being delivered today by the Vendor Partner, of the Remote Operations Center. Identify gaps between Customer’s SLA’s (Service Level Agreements), Service expectations and existing KPIs. Providing an analysis on those gaps using current data and objective measures. Delivering a report and presentation for a performance improvement plan, if required, on the current Vendor Partner or organization.
Site Surveys - Site Surveys conducted in order to validate end to end adherence to operational and quality management processes and customer expectations.
Formal Report on Findings - Written assessments that include a gap analysis and risk assessment to highlight opportunities for improvement. And providing written recommendations on how to solve for those gaps and opportunities identified. Ensuring risks and opportunities can be quantified in a data driven, measurable manner. This can include identification of gaps between the current service delivery and customer’s Service Level Agreements, Service Expectations and existing KPIs as well as gaps to industry best practices.

How to engage Consultancy services

Step 1. Free Initial Consultation - discussion on assessing customer needs, goals and strategic objectives.

Step 2. Negotiating a Contract - development of a detailed scope of work with specific deliverables and associated contract conditions along with mutually agreeable project timeline.

Step 3. Implementation of Project - Providing milestone reports on the road to completion of contracted scope of work making directional changes as required and prior agreed. Formal report and presentation of findings and recommendations.

About Bourne FM Consulting LLC

Our Vision

At Bourne FM Consulting LLC, we envision a world where engineering solutions are sustainable, innovative, and accessible to all. Our goal is to lead the way in creating a better future through engineering excellence.

Our Services

We offer a wide range of FM technical services including performance assessments, analysis, benchmarking, and operational optimization. Our team has expertise in various industries such as Technology, Data centers, and Class A Commercial Office space.

Our Approach

We believe in a collaborative and client-focused approach to engineering. By working closely with our clients, we are able to understand their needs and deliver solutions that exceed their expectations.

Biography for Greg Bourne

Education Summary

Greg holds a Degree in Mechanical Engineering from Staffordshire University in the UK and is an Associate of the Institute of Mechanical Engineers (IMechE) in the UK. Certified 6 Sigma Black Belt, trained in Vibration Monitoring Analysis, and the Dale Carnegie Executive Development Program.

Early Leadership Experience – Johnson Controls International, UK

Greg started his management career as one of the youngest Service Branch Managers in JCI when he was promoted to manage the National Westminster Bank Service Branch in London. Later he became Area Manager for Technical Operations and BMS Construction for the South of England.

Early IFM (Integrated Facilities Management) Experience – Johnson Controls IFM, UK

After JCI’s acquisition of Procord in 1994, (IBM RESO’s management buyout), Greg was asked to join the integration team to integrate Procord’s FM business with Johnson Controls Technical Services Business. Following that successful integration, He took on the role of Operations Director for JCI’s Integrated Facilities Management business across the Southern UK. In this role he championed new technical maintenance programs and first introduced the concept of Subject Matter Experts 'matrixed' into FM operations in the UK.

USA Career – 2000-2020, Vice President Operations roles for Johnson Controls IFM, Aramark & Compass Group

Having been relocated to the US to strengthen JCI’s IFM business initially in the North-East he expanded JCI’s predominantly Technical Maintenance scope to IFM and was then promoted to lead the Hi-Tech IFM vertical market across the US. In this role he grew the Intel relationship negotiating an international FM Technical Services contract covering 14 countries across Asia and the Americas, supporting 11M Sqft of Fabs and Office Space. Setting up a new JCI Business Entity in Central America for JCI as part of that expansion.

He then led the global initiative to win Intel’s SCQI (Supplier Continuous Quality Award) Global Supplier Award for JCI. Which required bringing 14 different country operations up to the Technical Services quality and operational standards achieved in the US. Johnson Controls was awarded this SCQI status by Intel through an announcement in the Wall Street Journal in 2006.

Upon joining Aramark in 2008, Greg led the Industrial & Manufacturing division of Aramarks Facilities Services business. With over $120M in annual revenue, 2000 employees covering customer sites across the US, supporting 30M Sqft of mixed Industrial space. He introduced new IFM operations standards, Key Performance metrics and recruited Subject Matter Experts to support the business growth goals. Securing General Motors FM outsourcing contracts for 3 major assembly plants as a result.

He implemented similar change for Compass group. As a part of a new team growing Compass’ Facilities Services business from $100M to $300M in 6 years. Securing national FM contracts with Johnson & Johnson, Shell and with SAP amongst others.

Summary of Project Management Experience.

Whilst in the UK, Greg project managed one of the largest Building Management Systems installations in London on a fast-track project for Nomura Bank’s European HQ. He oversaw Project Management retrofits for Exxon’s Headquarters in the UK. And in the US, advised on, and oversaw CSC Data Center and Charles Schwab Data Center operations retrofits, and supported their uptime initiatives, which required Project Management of additional backup MEP and Power systems.

Impact Summary and Management Style Summary

Leading IFM teams that listen to the clients needs, interpreting them into operational and commercially successful solutions, transitioning the businesses, recruiting high-performing management teams, sourcing vendor partners, putting in place all the systems, procedures, and measurement tools to ensure reliable service delivery that achieves excellence in customer satisfaction.

Greg believes in setting people up for success through coaching and mentoring. This means providing clear direction with measurable goals, and then supporting teams closely when challenges arise. As an Engineer, he firmly believes in the philosophy that ‘you cannot manage what you cannot measure’, but he puts equal emphasis on building relationships with clients, associates, and vendor partners. His ability to retain and grow successful, long-term relationships with clients and associates, has come about through building trust between teams by simply ‘doing what you say you are going to do’.

Better yet, see us in person!

We love to engage with our customers, so feel free to schedule a time for us to meet or visit at a convenient time.

Bourne FM Consulting LLC

Chandler, Arizona 85248, United States

(602) 690-2297 BourneFMConsulting@gmail.com

Hours

Mon	09:00 am – 05:00 pm
Tue	09:00 am – 05:00 pm
Wed	09:00 am – 05:00 pm
Thu	09:00 am – 05:00 pm
Fri	09:00 am – 05:00 pm
Sat	Closed
Sun	Closed

Operationally experienced FM Consultant in Facilities Technical maintenance