Operationally experienced FM Consultant in Facilities Technical maintenance
WHO CAN BENEFIT FROM ENHANCING FACILITIES TECHNICAL MAINTENANCE ?
- Large Commercial Building Owners & Property Managers
- Facility Management Service Providers
The Story of Bourne FM Consulting LLC
Our Beginnings
Bourne FM Consulting LLC was founded in 2020 by an industry veteran who saw a need for innovative Facilities Technical Maintenance management troubleshooting solutions in the industry. Since then, we have performed performance analysis and led change for some of the biggest names in the Facilities Management industry.
Problem Solving
Need help troubleshooting Facilities Management Operations?
Want to understand the performance of your strategic outsourced provider with data driven findings?
Need a short term facilities management resource to support a change management activity?
Need to audit your FM teams adherence to Quality Management Systems?
Need customized Playbooks or SOPs (Standard Operating procedures) on how to manage facilities technical maintenance services
SCOPES OF WORK PERFORMED - PEOPLE PROCESS TECHNOLOGY
- Operational Performance Assessments - Carrying out operational performance assessments, gap analysis and recommendations on Technical Services teams (both client side and supplier partners).
- Short term contract management support - Providing consultancy support during strategic outsourcing transitions and acting in key FM or Technical Services Director roles.
- Facilities Audits - Carrying out operational performance assessments, gap analysis and recommendations on Technical Services teams (both client side and strategic supplier partners). Utilizing either ISO 9002 standards or Customer QMS (Quality Management System).
- Performance Gap Analysis - Performing gap analysis to identify gaps to industry best practice with prioritization / risk assessment and recommendations to bridge the gaps to be prepared and delivered to customers.
- Organizational & Process Assessments - Carrying out deep dives into existing structure and processes against industry best practices for all aspects of the work done by the vendor partners, including management routines, providing direction and guidance, supporting through alignment with other parts of Customer requirements, SLA establishment, KPI reviews and based on the findings of the assessment. The work assessed can cover all aspects of engineering services including but not limited to maintenance, capital planning input, project support, remote monitoring operations and lab support.
- Customized Playbook’s - Written documentation describing a consultants recommended approach to managing facilities technical maintenance services with optimized KPIs (Key Performance Indicators) relevant to the client business.
- BMS Operations - Undertaking a deep dive into the BMS (Building Management System) Remote Monitoring Operations people, processes and technology. Understand and document the performance level that is being delivered today by the Vendor Partner, of the Remote Operations Center. Identify gaps between Customer’s SLA’s (Service Level Agreements), Service expectations and existing KPIs. Providing an analysis on those gaps using current data and objective measures. Delivering a report and presentation for a performance improvement plan, if required, on the current Vendor Partner or organization.
- Site Surveys - Site Surveys conducted in order to validate end to end adherence to operational and quality management processes and customer expectations.
- Formal Report on Findings - Written assessments that include a gap analysis and risk assessment to highlight opportunities for improvement. And providing written recommendations on how to solve for those gaps and opportunities identified. Ensuring risks and opportunities can be quantified in a data driven, measurable manner. This can include identification of gaps between the current service delivery and customer’s Service Level Agreements, Service Expectations and existing KPIs as well as gaps to industry best practices.
How to engage Consultancy services
Step 1. Free Initial Consultation - discussion on assessing customer needs, goals and strategic objectives.
Step 2. Negotiating a Contract - development of a detailed scope of work with specific deliverables and associated contract conditions along with mutually agreeable project timeline.
Step 3. Implementation of Project - Providing milestone reports on the road to completion of contracted scope of work making directional changes as required and prior agreed. Formal report and presentation of findings and recommendations.
Exploring the Intersection of People, Process and Technology in Facilities Management
